Monday, July 24, 2006

9am - Already Frustrated!? Only in Dubai!!

Before I start my bitching, I have to say Bravo! to an Indian expatriate who fought the illegitimate increase of his rent, took the problem to court and got a ruling in his favor the very same day. There’s a lesson here for the rest of us who are suffering at the hands of greedy building owners & real estate agents. There’s no need to give up before you start, simply because you’re a pessimistic thinker. Good things do happen in this country. Good things can happen for you too.

Now, it’s exactly 9.08am, and I’m pissed right the fuck off already. Yesterday, I finally had wireless installed in my house. One would think after the Etisalat technicians install everything and leave your house, installation would be complete, no?

No. Not according to the second Etisalat representative I called in complaint about this shitty service disconnecting every three fucking minutes. The first guy, he was your average, “Call-another-number-it’s-not-our-problem-Joe.” Pissed off when the second number didn’t answer and still suffering this damned connection problem an hour later, I called Etisalat again only to have a conversation that went in circles regarding what my problem was and whether or not Etisalat’s procedures were proficient enough.

I mean, the guy told me that my installation wasn’t complete. When I asked how it was possible that the technician left my house without completing the installation, I was informed that the physical installation was complete but the technician had to go back to his office and approve my line, which was in a ‘testing phase’. When I then enquired as to whether or not there was someone else who could do it, I was told that there was no one else there. Upon asking about the proficiency of this procedure, I was told that it is VERY proficient and I needed to wait until the following day to know whether or not the problem was with this connection, or simply the fact that it’s not yet been installed.

As I’m sure you’re already figuring it’s still fucked. Upon calling Etisalat this morning, I was told to disable my antivirus and that he would refresh from his side. If that didn’t solve the problem a technician would be sent – for his call I’m now impatiently waiting.

As if this isn’t frustrating enough, last week a very sentimental folder of poetry, photos, etc were deleted from my mom’s PC. A good friend of mine explained I need to get a document recovery system in order to retrieve it. This morning, I found one that seemed easy enough to deal with and decided to place an order. I don’t have a credit-card, but the company I choose allowed bank transfers – if ONLY Emirates bank allowed the same.

After more than an hour of changing the settings in my online account with Emirates Bank, and more than 4 phone calls, pushing numerous buttons at specified times just to get one after another of their useless customer service representatives who once again enjoyed repeating the same bullshit sentences that aren’t even slightly related to my problems, I finally got the damn configurations specified in my account in order to add a new beneficiary to my list. But that wasn’t before having to update my mobile numbers twice, and logging in and out of my online account more times than I can remember in order for the damn changes to register.

Now, I already transfer money almost monthly online as I’m still paying off my car. But that amount is a little more than the Dhs134 the software would cost me. Can you imagine my frustration as I type in all the details and click ‘transfer’ only for an error message to appear telling me the minimum amount to transfer must be AED200 and to change the amount before proceeding?

Since there’s no further information about this on their website, I make another dreaded call to Emirates bank. First, I get some dumb twit who keeps telling me how much the transfer is going to cost me regardless of the amount I want to send. Finally, I blow up on her and ask her if she hears my complaint at all! I don’t GIVE A SHIT about the cost of the transfer! I just want to make it! Fuck. She puts me on hold forever, before coming back and telling me to change my limit amounts, keep fiddling with them for a while and if that doesn’t work to go to their bank – which there’s no way in hell I’m doing. Each and every change I might remind you, means logging in and out the damn account again & retyping the transfer details before you find out the fucking this hasn’t registered.

Of course, it doesn’t help one bit, since minimum amounts and limits are exact opposites. I call back the fucking bank and demand the manager. Again I find myself on the verge of probably ending up in jail for cussing out a customer service rep on the other end of the line for repeatedly asking me if she could help before transferring me.

I finally get the fucking manager and after yet another frustrating conversation and numerous minutes on hold, I’m told he must check with the back office because this is a new system restriction. Ahh, but as usual, Emirates Bank systems are down. I don’t think I’ve ever called this fucking bank and NOT learned that their systems were down for maintenance. With all that fucking maintenance, you’d think the fucking things would WORK in the customers favor, no?

No he couldn’t transfer the money for my by phone. It’s an ENTIRE system restriction. There’s NO fucking solution, except wait for him to get back to me.

9am and I’m already PISSED right the FUCK off. Someone shoot me. Or them.


Blogger Tainted Female said...

And now, you've GOT to be surprised by today's first lump of Letters to the Editor in Gulf News.

10:17 AM, July 24, 2006  
Blogger adevents said...

Banks in the emirates sucks I dealt with 90% of them local bank and international bank all are the same i don’t know why.
NBD bank for example offered last year free credit cards for life which means free of annual charges I took it after a year exactly they blocked the card saying that I was late in just two payment which clearly it is an excuse to withdrew those free cards from the market they are F** lying
this is thired verifcation what a f***

10:44 AM, July 24, 2006  
Anonymous Anonymous said...

Ad, I hear ya. Was at the bank yesterday to withdraw my Mill certificates and guess what, I got my bundle back except a grand. Why? A while back, some rookie dude from this bank coaxed me to take a C-Card, which I never even activated and supposedly this C-Card was issued against my Mill-certs. After running around last Wednesday and yesterday; I cashed my Mill certs except that Grand. When can I cash that grand? Sir, you have to wait 33 friggin days to do that? Duh? WTF? What if I die or am crippled with permanent disability? Well Sir, that's a risk you have to take. That's it, Good Lord, keep me well for 33 days so I can cash my Grand and take a well-deserved break.

11:26 AM, July 24, 2006  
Anonymous Anonymous said...

Shooting you? No way, not possible, won't allow it. Shooting them? CONSIDER IT DONE but wait there's a problem here, someone more weird would just pop out of the woodwork and it'd be like going back to square one. Why don't you just switch banks, try out Citibank even though their charges a bit high but their services are good, at least they are, so far.

ETISALAT? No comment. Been there, done this, done that, done everything. Now I just ask a friend to deal with em because I'm retaining my creative juices for a worthy opponent.


11:43 AM, July 24, 2006  
Blogger Tainted Female said...

AD… the number of scams banks in this country are becoming famous for never ceases to amaze me. Why are they still getting away with it?

Louis, Mill Certificates? What’s this?

And ahh… I used to work in Citibank. It won’t be long until you find yourself frustrated. That’s a promise. Lol!

Riddle, thank you! I’m downloading it on my mom’s computer now! YaY!

Inshallah I’ll find the folder. I swear it’s got some of my favorite baby pictures of my son, AND I NEVER backed them up!

1:44 PM, July 24, 2006  
Anonymous Anonymous said...

Mill = Millionaire and no I'm not a Millionaire (not yet) before you become all inquisitive. Muchas Gracias for the inside tip regarding Citibank. I'll consider myself warned. Hey, can I quote you for bad mouthing Citibank? LOL. Be cool.

2:46 PM, July 24, 2006  
Blogger purchasewoods said...

I could feel my blood pressure going up just reading that entry. I spent a fair amount of time dealing with village idiots last week and it doesn't matter where you go int he world - there is still some village missing it's idiot.


5:18 PM, July 24, 2006  
Blogger Paresh said...

*hands Tainted the latest automatic weapon* Go to town Taint. Go to town.

You still haven't pinged me about that banner you wanted.

5:45 PM, July 24, 2006  
Blogger Jayne said...

There used to be a programme available called could get several thousand codes to 'legitamise' demo stuff. I dunno if it's still available nowadays tho, but it might be worth a search.
Hope the rest of your day wasn't as stressful as the start hon :-)

10:34 PM, July 24, 2006  
Blogger Destitute Rebel said...

what a way to start of your day - hope tomorrow is better.

12:43 AM, July 25, 2006  
Blogger psamtani said...

This comment has been removed by a blog administrator.

2:09 AM, July 25, 2006  
Blogger psamtani said...

The solution is shareware

2:10 AM, July 25, 2006  
Blogger Tainted Female said...


You’re welcome to quote me all you’d like. Just have to call me “Tainted”.

Purchasewoods… this is too much, we need to change your nick back to laart… ok? LOL. I hear ya, but Dubai seems to be full of them. Ask anyone that lives here. Customer Service in this country is pure crap and not improving at the rate of everything else (which many will argue is at a snails pace anyway).

Paresh! I completely forgot, but I’m thinking I don’t need it anymore. I don’t know how I’d incorporate it on this Skin! But you’re an angel for remembering. And ummm, cyber-weapons don’t work on the roads. No matter how vivid my imagination is!

Jin, & everyone else concerned with the files… I managed to locate them only a few of them are now corrupt and I’m not looking for a couple of document repair programs, for word docs, and movies (video’s of my son!!!). Psamtani, the problem with shareware is the inclusion of spyware in most of it, yeah? My mom’s computer is already fucked because of it (it used to belong to my brother, who had a habit of downloading mass porn!)… Anyway, I’ll be working on that again today!

Balushi… Where in the world did you read that? LOL... the things that happen your mind..

11:06 AM, July 25, 2006  
Blogger Tainted Female said...

DR... today has been better... I woke up now.. and within minutes Etisalat was here. It's not yesterday (as I was promised) but they're here sooner than I thought they'd be!

11:24 AM, July 25, 2006  
Anonymous Anonymous said...

Good Morning. Nice to hear from you T. For a while I thought you had given up on blogging.

11:41 AM, July 25, 2006  
Blogger Jassim said...

At least you seem happy.

2:57 PM, July 25, 2006  
Blogger Paresh said...

Taint - I think I know how. You'll have to trust me on this one:)

I'll work on something but will need to know where to send it. I can't just send it to:


Can I?

5:54 PM, July 25, 2006  
Blogger Taunted said...

Chablis young lady?

8:50 PM, July 25, 2006  
Blogger Lizza said...

How goes your wireless, Tainted? I hope you didn't have to shoot anyone.

10:31 PM, July 25, 2006  
Blogger Tainted Female said...

You all are funny. How many of you freaking out because I miss a single day of posting? LOL!

I'm here. I was just busy cleaning up my mom's PC, and trying to figure out how to protect my laptop...


I'll be posting soon enough. Though I'm not really sure what about.

11:48 AM, July 26, 2006  
Blogger purchasewoods said...

I'm listed as Pwds but you can laart me all ya want. Glad you got yourself all sorted. hugs!

12:42 PM, July 26, 2006  
Blogger Unknown said...

I finally got me own blog kiddo. While I consider me a rookie compared to you and so many out there but tell you what I'm getting there at a snail's pace. Peace, Louis

1:32 PM, July 26, 2006  
Blogger Extinct Dodo said...

okay, you didnt post for one day we let that pass. But 2 days in a row?!?!?!? somethings gotta be up :P

3:03 PM, July 26, 2006  
Blogger black feline said...

Your highness...good strategy...get them addicts...Absence makes the heart grow fonder!

3:44 PM, July 26, 2006  
Blogger Unknown said...

This is gettin kinda old Kiddo; two days now and no new posts. I know you got your own life and all that but Man this is like torture. It's worse than being stuck in the desert without friggin GPRS and no guinness. Betcha, you're workin on something grand to post here and your silence is like 'hey girlz & boyz; was worth it, wasn't it? Hah, well you win. Show up soon please. Cheers.

4:20 PM, July 26, 2006  
Blogger Tainted Female said...


;) I luv you.

Louis, or 'a world of symphony'... I'll check into it soon, I promise.

Feline, and the rest... actually I'm coming down with something and have been rather nauseous, slightly dizzy, and feverish. Because of it, I'm unable to hold a thought for long. Thus, not really into writing much.

I'll be better and back to regular posting soon enough, I'm sure. I rarely stay sick for long.

Good to know you're all checking in though. Thank you.

7:17 PM, July 26, 2006  
Blogger Unknown said...

Chief, you get well soon while we hold the fort for you. Take it easy.

8:55 PM, July 26, 2006  
Blogger adevents said...

Oh no taitned this flu model 2006 takes long time at least one week i tried it before, so i guess we have to stay another 4 days without you

9:07 AM, July 27, 2006  
Anonymous Anonymous said...

Good luck!

11:51 AM, July 28, 2006  

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